# Blog What we have learned building order management for retailers who cannot afford to guess. Written by the people who build it. ## Business Case & ROI ### [Two Thirds of Retailers Optimistic About Year Ahead Despite Rising Costs and Supply Chain Disruption](/content/blog/retailers-optimistic-about-year-ahead-survey2026/index.html) 80% of retailers expect business growth in 2026, although staffing costs, AI adoption and ongoing supply chain disruption are proving challenging. ### [The Order Management Platform That Moves at the Speed of Your Ambition](/content/blog/the-order-management-platform-that-moves-at-the-speed-of-your-ambition/index.html) Most order management platforms promise speed. And a fast ROI. But sometimes, between the signed contract and a delayed go-live, the window of opportunity closes. ## Technical ### [What If Every OMS Extension Was a Serverless Cloud Function?](/content/blog/what-if-every-oms-extension-was-a-serverless-cloud-function/index.html) Most order management systems (OMSs) force a choice: stay on the latest version or customize to fit your business. Fluent Order Management was built so you can do both. ## Business Case & ROI ### [The Cost of Staying Put: Is Your Legacy OMS Still the Right Bet for Your Business?](/content/blog/the-cost-of-staying-put/index.html) What would it take for the cost of doing nothing to finally outweigh the risk of making a move? That's the question most CIOs running Legacy OMSs face. ## AI & ML ### [Not all order management system MCP Servers are built equal: Here’s how to tell the difference](/content/blog/not-all-order-management-system-mcp-servers-are-built-equal-heres-how-to-tell-the-difference/index.html) Model Context Protocol (MCP) Servers are quickly becoming a standard feature in order management systems (OMSs) and commerce platforms. ## Sourcing & Order Orchestration ### [Stop Guessing, Start Testing: Why A/B Testing Your Order Sourcing Logic Is the Smartest Move You’re Not Making](/content/blog/stop-guessing-start-testing-why-a-b-testing-your-order-sourcing-logic-is-the-smartest-move-youre-not-making/index.html) If you've spent any time managing fulfillment operations, you know the feeling. Someone in a meeting asks, "What would happen if we sourced more orders from… ## AI & ML ### [How OMS Data Powers Smarter AI Agents in Commerce](/content/blog/how-oms-data-powers-smarter-ai-agents-in-commerce/index.html) Your best customer service agent provides more than simply answering questions. They pull up order history in seconds, spot delivery problems before customers notice them, and more. ## AI & ML ### [The Fluent Builder MCP Server: Accelerating Developer Productivity with Context-Aware Tools](/content/blog/the-fluent-builder-mcp-server-accelerating-developer-productivity-with-context-aware-tools/index.html) On the one-year anniversary of the Model Context Protocol (MCP), Fluent Commerce and Orium celebrate how this open standard is reshaping developer approaches. ## Business Case & ROI ### [Why Order Management should be at the top of your tech investment list](/content/blog/why-order-management-should-be-at-the-top-of-your-tech-investment-list/index.html) Retail and direct-to-consumer (DTC) brands are facing tough choices with budgets under pressure and competing priorities. ## AI & ML ### [Distributed Order Management Systems: The Single Source of Truth for Ecommerce Customer Service AI Agents](/content/blog/distributed-order-management-systems-the-single-source-of-truth-for-ecommerce-customer-service-ai-agents/index.html) Customers now expect instant answers about their orders, real-time inventory updates, and seamless returns. ## AI & ML ### [AI Agents in Retail: Ecommerce Use Cases That Drive Business Results](/content/blog/ai-agents-in-retail-real-ecommerce-use-cases-that-drive-business-results/index.html) AI agents are transforming how retailers operate by monitoring customer interactions and offerings. ## Vendor Selection ### [8 Reasons Your ERP Alone Isn’t Enough for Modern B2B Fulfillment](/content/blog/8-reasons-your-erp-alone-isnt-enough-for-modern-b2b-fulfillment/index.html) The ERP manages financials, purchasing, inventory control, and core business processes but may not suffice for today’s needs. ## Ecommerce Strategy ### [Ready, Set, Sell: 6 Ways to Get Your Retail Operations Peak-Ready](/content/blog/ready-set-sell-6-ways-to-get-your-retail-operations-peak-ready/index.html) True readiness comes from ensuring end-to-end performance across your entire order lifecycle. ## Sourcing & Order Orchestration ### [How Global Brands Are Solving Tariff Chaos with Smart Order Sourcing Logic](/content/blog/how-global-brands-are-solving-tariff-chaos-with-smart-order-sourcing-logic/index.html) Challenges from U.S. tariff uncertainty aren't new to those experienced in order management and supply chain. ## Case Studies ### [Fulfillment Done Right: How Freedom and T2 Modernized for Speed, Scale and Profitability](/content/blog/imedia-2025-freedom-t2-oms-fulfillment-transformation/index.html) Leaders from T2 Tea and Freedom discuss real-world improvements in fulfillment operations. ## Composable Commerce ### [Digital Commerce: 5 unexpected systems that should be inventory aware](/content/blog/digital-commerce-5-unexpected-systems-that-should-be-inventory-aware/index.html) In the enterprise world, every system is connected and needs to be inventory aware. ## AI & ML ### [The Rise of AI Agents in Distributed Order Management: Top 3 Use Cases Driving Efficiency and CX](/content/blog/the-rise-of-ai-agents-in-distributed-order-management-top-3-use-cases-driving-efficiency-and-cx/index.html) Distributed Order Management (DOM) systems must adapt in real-time to customer expectations. ## Ecommerce Strategy ### [The PDP is the New Homepage: How to Grow Carts and Maximize Order Values in a New Era of Shopping](/content/blog/the-pdp-is-the-new-homepage-how-to-grow-carts-and-maximize-order-values-in-a-new-era-of-shopping/index.html) The shopping journey has evolved and consumers now have more complex purchasing paths. ## Customer Experience ### [Removing the Moat: The Path to True Customer-Centricity](/content/blog/removing-the-moat-the-path-to-true-customer-centricity/index.html) Building a truly customer-centric business might start with an Order Management System (OMS). ## AI & ML ### [Ecommerce: Humans + AI Agents at Work](/content/blog/ecommerce-humans-ai-agents-at-work/index.html) Automation has long been used to streamline operations and enhance team efficiency.