The smart, seamless way to fulfill anything at scale.

We’re quick. We’re nimble. We’re AI-native. We’re the Order Management System that’s actually built to harmonize with you. (And never clash with you.)

Reduce canceled orders. Increase inventory turns. Reduce delivery costs. Reduce split shipments.

You’ll wonder how you managed without it.

Fluent Order Management is like a world-class conductor.

Always in control. Always one step ahead. Combining real-time inventory-availability data with intelligent order orchestration so that you can make better decisions based on what’s happening right now. Not two hours ago.

Sound like a nice change of pace?

We’re Fluent in order management around the world.

Our team, customers and product are built to perform in harmony at endless scale. We support enterprises across 70+ countries and 50+ languages. We make regional complexity simple, so you can expand horizontally, vertically and internationally.

Literally in every direction.

Of course we have AI.

Leverage the latest AI. Don’t miss a beat. Play nice with LLMs. Sell with ChatGPT or Gemini. Create, build and deploy with Claude. Connect easily to any system, like a universal adapter.

Never box yourself in.

With most Order Management Systems, what you see is what you get. With Fluent, it’s just the beginning.

Order orchestration.

Get eyes and ears on all inventory data.

Deliver on every promise.

Actually enjoy servicing customers.

Ship from store, click and collect.

Handle returns & exchanges with ease.

But wait. There’s more.

Release

New features with zero downtime.

Enable

AI agents to take action anywhere in your workflow.

Extend

The platform to meet every edge case.

We’re making waves.

Not to brag… But we were recognized as a Forrester Wave Leader.

We got the highest possible scores in over a dozen criteria.

Move fast. See value faster. All at scale.

Moving fast without realizing value is like taking the quickest route to the wrong destination. We help you move with purpose—so you realize ROI sooner and repeat that success across your operation.

We’ve done 150+ implementations.

We have a 98.6% customer retention rate.

We support 70+ countries and 50+ languages.

Hard to believe? Sure. Easy to prove? Certainly.

Psycho Bunny

Reduced split shipments by 50% and short shipments by 93.

MediaWorld

Achieved 97% OTIF for 30 min pickup and saw company record for NPS.

Freedom

Reduced order cancellations by 85%. All in a matter of months.

Breitling

Increased online sales by 20% in three months.

The Quality Group

Went live in 8 weeks and 5x revenue growth.

Why us?

Finding the right OMS used to be hard. We make it simple. (You’re welcome.)

All your B’s, C’s and D’s in one platform.

B2C. B2B. B2B2C. D2C. Every channel. Every model. Pretty much everything you could want from A-to-Z.

50% Less expensive. 80% Faster. 100% Smarter.

Integration normally costs an arm and a leg. Not to mention the delays. Fluent Connect turns your integrations into a platform responsibility. We design, build, run, maintain, support and enhance integrations for you.

Your OMS should flow like Mozart.

All of the capitalizing. None of the capsizing.

Fluent’s Order Management System adapts as your business evolves across regions, channels and models. No matter the surge. No matter the disruption.

Fluent flows with you. Always.

It just keeps getting better.

Great music is never static. It listens, adapts and evolves in real time. Every part works together to make the next movement stronger.

Fluent does the same for your business.

Every fulfillment cycle generates data, and A/B testing turns those insights into better decisions and smarter adaptations. This means you continuously improve over time, without a single disruption to your business.

Lower risk. Higher security.

We’re SOC 2 certified, secure and built to handle anything. Including the never-ending compliance complexities and varying standards around the world.

What can go wrong, won’t.

Growth. Mergers. Acquisitions. New marketplaces. Tariffs. Wars. Pandemics. Catastrophic storms. You name it. We help you prep for it, respond to it, and keep delivering through it. All with speed, simplicity, and scale.