We’ll let our customers do the talking

We’ve done 150+ go-lives.

We have a 98.6% customer retention rate.

We run a 100% implementation success rate.

Customer stories.

GridList

50k+ Orders processed within 30 minutes during a flash sale.
24 Live fulfillment options served in under 300ms.
85% Reduction in order cancellations, from 14% to 1-2%.
€3.8m Revenue increase in the first year after launch.
“Fluent is the system that can adapt to our company’s needs, not us adapting to their technology.”
Monica Provenza Director, Omnichannel & Experience, Psycho Bunny
5 wks To launch a new brand in-region.
“Fluent is the muscle to our AI and ML.”

62% Of digital sales via online marketplaces.

20% More online sales in three months.

30% Fewer internal contacts, with the WISMO AI agent.

49% Decrease in order processing time.
12 wks End to end implementation.

43% Reduction in replenishments per week.

1000 → 6 Contact centre calls a day, from 1000 per region to six globally.

“We put a target of double digit millions against our original business case of ‘Save The Sale’. Less than a year in, our ‘Save the sale’ is exceeding our expectations of the sales we’re saving.”
Peter Ash Product Director of Operations & Fulfilment, Screwfix

“We’re thrilled to be working with Fluent Commerce as we modernise our technology platform to drive an improved customer experience. This is an exciting period of growth for the business, and we believe that Fluent Commerce is best placed to support us on that journey.”
Simon Owers CFO, American Golf

42 days To build and go live with 14 connectors.

“Solutions like Fluent Order Management will scale. We know that and that’s why we chose them.”
Peter Robinson Head of Channels, Transformation and Strategy, Primark

“The flexibility and scalability of Fluent Commerce’s platform stood out. It’s composable approach supports our complex fulfillment needs, providing the right architecture for our long-term growth. The partnership allows us to scale with confidence.”
Niclas Hanson COO and CBDO, Bygghemma Nordics

Company

Industry
Result

[The Quality Group Health and wellness]
50,000 orders in 30 minutes, and 5x revenue growth in four years. Read story
[Mediaworld Consumer electronics]
97% OTIF on 30-minute pickup, and a company record NPS. Read story
[Freedom Furniture and homewares]
Cancellations down 85%, and five fulfillment centres became 62. Read story
[Breitling Watches]
€3.8m revenue increase in the first year after launch. Read story
[Psycho Bunny Apparel]
Split shipments down 50%, short shipments down 93. Read story
[JD Sports Sportswear]
Launched a new brand in-region in under five weeks. Read story
[ALDO Footwear]
The muscle behind their AI and ML. Read story

Balmain Luxury fashion
62% of digital sales via online marketplaces.

Sephora Beauty
More online sales within three months of go-live.

Wilson Sporting goods
Internal contacts down 30% with the WISMO AI agent.

[Barbeques Galore Outdoor retail]
Order processing time down 49%. Read story
[Puma Sportswear]
A twelve week implementation, end to end. Read story

Dulux Paint and coatings
Replenishments per week down 43%.

[Emma Sleep Sleep]
Contact centre calls down from 1000 a day per region to six a day globally. Read story

Screwfix Trade retail
Save the Sale is exceeding a double digit million target inside a year.

American Golf Sporting goods
Modernising the technology platform to drive an improved customer experience.

Hibbett Sportswear
14 connectors built and live in 42 days.

Primark Fashion retail
Chosen to scale with the business.

Bygghemma Nordics Home improvement
A composable architecture built for long-term growth.